Skip to main content

Peace of mind for your home technology

Smart Home Technology Support you can count on

Smart home technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions in your Austin, Liberty Hill, or Lakeway, TX home. From proactively monitoring, comprehensive managed services, firmware updates, and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Experience Our Benefits

REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose Your Monthly Subscription

Core
$45 Per Month
  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Remote Firmware

    Peace of mind knowing you are always updated to the latest firmware. Updates for the network, Control4, and Lutron systems we run for you.

Select This Plan
Plus
$100 Per Month
  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Remote Firmware

    Peace of mind knowing you are always updated to the latest firmware. Updates for the network, Control4, and Lutron systems we run for you.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates.

Select This Plan
Ultimate
$250 Per Month
  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. This includes any software updates needed.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer by one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Remote Firmware

    Peace of mind knowing you are always updated to the latest firmware. Updates for the network, Control4, and Lutron systems we run for you.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next day service.

  • Onsite Support

    6 hours of onsite support is included if needed.

  • bi-annual scheduled onsite system wellness checks

    We will come out and service your system twice a year onsite to ensure everything is running smoothly.

Select This Plan

No subscription? No problem!

We have a no cost plan for you

  • Our No Cost plan is our pay as you go program that doesn’t include after hours support. Remote services are $75/hour, on-site service is $150/hr.
Select This Plan
Subscribe to Inspiration

Stay up to date on the latest smart technology ideas and innovations.

mero concepts

720 S. Bell Blvd
Bldg 2B
Cedar Park, TX 78613
(512) 375-3379

TXSL:B19803

Powered By One Firefly   |    Sitemap   |    Privacy Policy